25+
Years Experience
99.9%
System Uptime
80%
Ticket Reduction
Professional Profile
"Technology is a service, not just a system." With over 25 years of experience leading IT infrastructure and network operations, I specialize in building resilient, scalable systems that empower organizations to do their best work. I bring a unique blend of veteran stability and modern agility, leveraging AI, automation, and cloud virtualization to turn "it works" into "it excels."
Strategic Impact
Efficiency & Automation
- Reduced ticket response times by over 80%.
- Cut helpdesk volume by 80% via standardized imaging.
- Saved 25% on storage overhead through de-duplication.
Infrastructure Leadership
- Architected environments for multiple clients.
- Managed critical migrations for Girl Scouts and CPP.
- Ensured high-availability via VMware, Veeam, and Hyper-V.
Core Tech Stack
Azure
Google Cloud
VMware
Active Directory
Cisco Meraki
Aruba
Microsoft 365
Power Automate
NinjaOne
Veeam
Claude AI
Windows Server