THOMAS BACKUS
IT leader focused on reliable infrastructure, process improvement, user experience, documentation, automation, and practical technology solutions that reduce friction for the business.
Professional Profile
“Technology is a service, not just a system.” With over 25 years of experience leading IT infrastructure and network operations, I specialize in building resilient, scalable systems that empower organizations to do their best work. I bring a unique blend of veteran stability and modern agility, leveraging documentation, automation, and user-focused support to turn “it works” into “it excels.”
Strategic Impact
Efficiency & Automation
- Reduced ticket response times by over 80%.
- Cut support friction through standardized onboarding and documentation.
- Saved 25% on storage overhead through de-duplication.
Infrastructure Leadership
- Architected environments for multi-site operations.
- Led major migrations across telecom, data, and endpoint systems.
- Supported high-availability environments using VMware, Veeam, and Hyper-V.
Featured Projects & Strategic Wins
Infrastructure Standardization
Developed standardized PC configurations that reduced system rebuild time by 50% and achieved a 95% reduction in configuration errors.
View case study →
New User Experience Optimization
Analyzed first-month support requests and built a self-service welcome pack that reduced repetitive basic configuration calls.
View case study →
Enterprise Telecom Migration
Led the Minneapolis operation through a major phone system migration, coordinating users, vendors, sites, and cutover activities.
View case study →
Storage & Disaster Recovery
Implemented file de-duplication and backup improvements that reduced storage overhead by 25% and improved recovery readiness.
View case study →
Engagement Automation
Designed a SharePoint-based signup and calendar workflow that reduced manual coordination and improved user experience.
View case study →