Enterprise Telecom Migration
A major phone system migration requiring coordination across users, vendors, facilities, and cutover planning.
Project Overview
Led a large telecom migration from legacy Avaya systems to an Allworx platform. The effort required planning, vendor coordination, user communication, device changes, and post-cutover support to keep business communications stable.
The Challenge
Business Continuity
Phone system disruption would directly affect operations, support, customers, and internal coordination.
User Adoption
Users needed to understand new workflows, voicemail setup, calling features, and conference bridge changes.
Approach
1. Plan migration scope
Mapped users, extensions, hardware, site needs, and business-critical phone functions.
2. Coordinate vendor and internal teams
Aligned implementation timing, technical requirements, testing, and communication plans.
3. Support cutover
Managed transition tasks and user readiness to minimize disruption during go-live.
4. Document support procedures
Created references for voicemail, conference bridges, call forwarding, and common user needs.
Impact
Why It Matters
This project demonstrates operational leadership, communication planning, vendor management, and the ability to guide users through a technology change that directly affects daily work.